The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships
Références
- Titre
- The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships
- Type de publication
- Article de revue
- Année de publication
- 2013
- Auteurs
- Poujol, Juliet F., Béatrice Siadou-Martin, David Vidal, and Ghislaine Pellat
- Revue
- Journal of Retailing and Consumer Services
- Volume
- 20
- Nombre
- 5
- Pagination
- 429-438
Soumis le 29 avril 2019