Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
Références
- Titre
- Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
- Type de publication
- Article de revue
- Année de publication
- 2018
- Auteurs
- Shoaib, Farooq Muhammad, Maimoona Salam, Alain Fayolle, Jaafar Norizan, and Ayupp Kartinah
- Revue
- Journal of Air Transport Management
- Volume
- 67
- Pagination
- 169-180
Soumis le 29 mars 2019