The Role of Justice, Trust, and Customer Participation in Improving Loyalty Behaviour in a B2B Service Recovery Context

Références

Titre
The Role of Justice, Trust, and Customer Participation in Improving Loyalty Behaviour in a B2B Service Recovery Context
Type de publication
Conference Paper
Année de publication
2009
Conference Name
2nd European Workshop on B2B Marketing
Conference Location
Lyon, France
Soumis le 10 mai 2019