Centre d’Etudes et de Recherches Appliquées à la Gestion - Université Grenoble Alpes - When e-commerce becomes more human by transposing the hospitality concept to merchant websites

Publications

Titre: When e-commerce becomes more human by transposing the hospitality concept to merchant websites
Type de publication: Article de revue
Année de publication: 2022
Auteurs: Bataoui, Soffien
Revue: Journal of Retailing and Consumer Services
Volume: 65
Pagination: 102831
DOI: 10.1016/j.jretconser.2021.102831

Soumis le 9 décembre 2021